Mandatory Troubleshooting: Before a refund can be processed, you must email our support team at [Your Email Address] with a detailed description of the issue. We must be given a reasonable opportunity (minimum 48 hours) to resolve the problem for you.
The "Defect" Clause: We process refunds only if there is a technical "Defect" (as defined below) that our engineering team is unable to fix.
48-Hour Window: Any claim for a refund must be submitted within 48 hours of your initial purchase.
Refunds will not be issued for the following reasons:
Subjective Preference: You do not "like" the product or its user interface without a specific technical reason.
Missing Features: You "expected" a specific functionality that was not explicitly listed in our feature documentation.
Compatibility: Your local environment (browser, OS, or internet) does not meet the minimum requirements for modern SaaS platforms.
Learning Curve: You find the product difficult to understand or navigate (we offer support documentation to help you).
Performance Metrics: Subjective non-functional parameters such as perceived response time, throughput, or speed.
A Defect is defined as a documented failure of the software to perform a core function (e.g., failing to post to a connected social account) according to the specifications provided in our documentation, provided that the failure is not caused by third-party API changes, user error, or account bans by social media platforms.
Once a refund is approved by our team:
The refund will be initiated via Razorpay.
The amount will be credited back to your original payment method (Bank Account, UPI, or Card) within 5–7 working days, depending on your bank’s processing time.